Every two years, we ask our practices to fill out a survey from Blue Cross Blue Shield of Michigan evaluating our Coordinating Center. The survey was sent to all MOQC practice managers and clinical champions earlier this spring. The response rate this year was 31% (46/150). Below please find the action items to which we have committed, based on what we heard from the survey.
| What We Heard | What We’re Doing |
- Meetings should include more virtual options and be shorter.
| - Convert spring regional meetings to virtual and shorten them to focus on data review, discussion, and networking
- Shorten January Medical Oncology Biannual Meeting to half a day instead of a full day
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- Physicians need more support to improve on quality measures.
| - Consistently include physician champions on the regular communication that is already occurring with administrators and abstractors regarding data collection, performance, and quality improvement efforts
- Contact each practice at least once/year to schedule a connection visit for the purpose of reviewing performance and supporting improvement
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- Physicians lack knowledge about how MOQC works.
| - Program Director to send monthly email updates specifically to physician champions
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- Participants need greater support from their executive leadership to participate in quality improvement work with MOQC.
| - Develop and execute a strategy to regularly communicate to executive leadership at MOQC’s practices about our work and how it can benefit their organization.
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